Return and Exchange Policy – Global Original IDM Decoration Materials

Welcome to the main website of Global Decoration Materials Original IDM (https://idm-egy.com/We are committed to providing you with the best shopping experience. Our return and exchange policy is designed to fully comply with [this policy/the following]. Egyptian Consumer Protection Law (No. 181 of 2018)This is to guarantee your rights and ensure you receive products of the highest quality.

Please read the following terms and conditions to learn about your rights and our return policy:

1. Return and exchange policy period

  • Right of return within 14 days: According to consumer protection law, you have the right to return products you purchased within 14 days From the date of receiving the order, without giving reasons, provided that the products are in their original condition.
  • Defective or non-conforming goods: You have the right to exchange the product or receive a full refund within 30 days From the date of receipt in the event of any manufacturing defect (such as polyurethane defects or foam density problems), or if the product does not conform to the specifications ordered.

2. Terms and Conditions of the Return and Exchange Policy

In order for a return or exchange request to be accepted, the following conditions must be met:

  • Original state: The product must be in its original condition, unused, and in the same packaging and container in which it was received.
  • Product safety: It must not have been damaged, installed, cut, or modified by the customer.
  • Proof of purchase: You must provide your purchase invoice or order number from our primary website.

3. Products that cannot be returned

According to consumer protection regulations, the following products cannot be returned or exchanged:

  • Products that are manufactured, cut, or modified specifically based on customer requests (Custom/Special orders).
  • Products that were damaged as a result of misuse or incorrect installation after receipt.

4. Money-back policy

If the refund request is approved, the refund process will be carried out according to the method of payment used:

  • Electronic payment (Visa/Mastercard): The amount is refunded to the card used, and the process takes between 7 and 14 business days depending on the bank.
  • Cash on delivery: You will be contacted to schedule an appointment to transfer the amount via electronic wallets (such as Vodafone Cash) or bank transfer.

5. Shipping costs

  • In case of a manufacturing defect or error: To bear Global Decoration Materials Original IDM All shipping costs for exchanges or returns.
  • If you wish to exchange or return an item without a manufacturing defect: The customer bears the costs of return shipping or delivery again.

6. Contact us

We are always here to help you. If you encounter any problem or wish to place an order recovery For any exchange or replacement, please contact us immediately through our official communication channels. Global Decoration Materials Original IDM Through our main website: https://idm-egy.com/

سياسة الاسترجاع والاستبدال – العالمية لمواد الديكور IDM الأصلي
Return and Exchange Policy – Global Original IDM Decoration Materials